Privacy policy
SLEEFS, LLC ("Sleefs," "we," "us," or "our") operates the website sleefs.com and related online stores, pages and communications (the "Services"). This Privacy Policy explains what personal information we collect, how we use and disclose it, the choices you have, and the rights available to you under applicable law, including the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA") and other U.S. state privacy laws. We ship internationally, so Section 6 also describes rights available in the European Economic Area and the United Kingdom.
If you have questions, contact us using the details in the Contact Us section.
1. Personal Information We Collect
Information you provide to us
- Contact and account information: name, email address, phone number, shipping and billing address, account login details.
- Order information: products purchased, order history, returns and exchanges, shipping protection selections.
- Payment information: processed by Shopify Payments, Shop Pay, Klarna or other payment providers. We do not store full card numbers.
- Communications: messages you send us through live chat, email, text, forms, reviews, surveys or social media.
- Marketing preferences: email and SMS subscriptions and related consent records.
- Loyalty and rewards information: points, referrals and reward activity if you join our rewards program.
- Content you upload: images or text you submit to customize a product, and product reviews.
- In-store purchases: if you buy from us in person through our Point of Sale system, the transaction details and any contact information you choose to provide (for example, for a digital receipt).
- Business information: if you apply for wholesale, affiliate, athlete or team uniform programs, the information you submit in that application.
Information collected automatically
- Device and usage information: IP address, browser type, operating system, device identifiers, referring URL, pages viewed, products viewed, search terms, time on site and interactions.
- Approximate location: derived from your IP address (for example, country or state).
- Cookie and pixel identifiers: identifiers set by us and our partners through cookies, pixels, local storage and similar technologies (see Section 4).
- Fraud-prevention signals: device and browser characteristics used to detect fraudulent transactions.
Information from other sources
- Service providers such as payment processors, fraud-prevention and shipping partners.
- Advertising, analytics and marketing partners, including information about whether you clicked an ad or visited our site from a partner.
- Affiliate and influencer partners that refer you to us.
- Marketplaces and sales channels where you buy our products, including TikTok Shop, Temu, Faire, Lyst, Rokt, Shop, Linktree and our Point of Sale locations, and the Amazon, Etsy and eBay marketplaces, which we manage through LitCommerce.
We do not intentionally collect sensitive personal information (such as precise geolocation, government ID numbers, health or biometric data) for the purpose of inferring characteristics about you.
2. How We Use Personal Information
- To process and deliver orders, returns, exchanges and shipping protection claims.
- To provide customer support and respond to your requests.
- To operate your account and our rewards program.
- To send transactional messages (order confirmations, shipping updates).
- With your consent where required, to send marketing emails, SMS and push notifications.
- With your consent where required, to show you personalized advertising on other websites and apps and to measure advertising performance.
- To analyze how our Services are used and to improve our site, products and search.
- To detect, prevent and investigate fraud, security incidents and abuse.
- To comply with legal obligations, enforce our terms and protect our rights.
3. How We Disclose Personal Information
Service providers
We share personal information with companies that perform services on our behalf and are contractually limited in how they may use it, including:
- E-commerce platform and payments: Shopify (hosting, checkout, Shop Pay), Klarna.
- Fraud prevention and security: NoFraud / Wyllo (which uses MaxMind device intelligence), BM Country Blocker, Cloudflare.
- Shipping, fulfillment and returns: ShipHero, Loop Returns, Simply Shipping Protection
- Taxes: TaxCloud.
- Customer support: Re:amaze live chat and helpdesk.
- Site features: Boost AI Search & Filter, Mighty Image Uploader (product customization), POWR forms, GemPages, bundle and upsell apps.
- Reviews and loyalty: Stamped (reviews), Smile.io (rewards).
- Email, SMS and push: Klaviyo.
- Sales channels and marketplaces: when you buy through a channel other than sleefs.com, that platform collects your information under its own privacy policy and shares order details with us: TikTok Shop, Temu, Faire, Lyst, Rokt, Shop (Shop Pay / Shop app), Linktree, Google & YouTube, Facebook & Instagram, Pinterest, Snapchat, Collective and Jellibeans Connect. We also sell on Amazon, Etsy and eBay, and receive order details from those marketplaces through LitCommerce.
Advertising, analytics and marketing partners
If you consent to marketing cookies, or where consent is not required by law, we allow the partners listed in Section 4 to collect identifiers and activity on our site to measure and personalize advertising. Under some U.S. state laws, this may be considered a "sale" of personal information or "sharing" for cross-context behavioral advertising / "targeted advertising." See Section 5 for how to opt out.
Affiliates and referral partners
When you arrive through an affiliate or influencer link, we share order details (such as order ID and value) with the referring network to credit the referral: impact.com and Shopify Collabs.
Other disclosures
- To comply with law, legal process or government requests, and to protect the rights, property or safety of Sleefs, our customers or others.
- In connection with a merger, acquisition, financing or sale of all or part of our business.
- With your direction or consent.
4. Cookies, Pixels and Similar Technologies
We use cookies, pixels, SDKs, local storage and similar technologies. They fall into these categories:
- Strictly necessary: required for the site, cart, checkout, security and fraud prevention. These are always active.
- Preferences: remember choices such as language, currency and chat state.
- Analytics: help us understand site usage and performance.
- Marketing / advertising: used by us and our partners to measure advertising and show you relevant ads on other sites and apps.
Your consent choices
Visitors from the European Economic Area, the United Kingdom, Switzerland and the United States see a cookie banner. In those regions, analytics and marketing technologies do not run until you choose Accept, and they do not run if you choose Decline. You can change your choice at any time using the Your Privacy Choices link in the footer of every page.
Global Privacy Control
We honor the Global Privacy Control (GPC) signal. If your browser sends GPC, we treat it as a request to opt out of the sale and sharing of your personal information and of targeted advertising for that browser, and our marketing technologies will not run.
Partners that may set or read identifiers on our site
| Partner | Purpose | Category |
|---|---|---|
| Shopify | Store operation, cart, checkout, consent management, store analytics | Necessary / Analytics |
| NoFraud / Wyllo (MaxMind) | Fraud prevention, device fingerprinting | Necessary |
| BM Country Blocker | Security, access restriction | Necessary |
| Klarna | Payment messaging and financing | Necessary |
| Re:amaze | Live chat | Preferences |
| Google (Analytics, Google Ads, Tag Manager, Merchant Center) | Analytics, ad measurement, remarketing | Analytics / Marketing |
| Meta (Facebook, Instagram) | Ad measurement, remarketing, audiences | Marketing |
| Microsoft Advertising (Bing) | Ad measurement, remarketing | Marketing |
| Snap Inc. (Snapchat) | Ad measurement, remarketing | Marketing |
| Ad measurement, remarketing | Marketing | |
| TikTok | Ad measurement, remarketing | Marketing |
| AppLovin (Axon) | Advertising and measurement | Marketing |
| Vibe | Streaming TV advertising measurement | Marketing |
| Kochava / Roku | Streaming TV advertising measurement | Marketing |
| Customers.ai | Visitor identification, retargeting and email marketing, including identity-resolution services | Marketing |
| Triple Whale | Marketing attribution analytics | Analytics / Marketing |
| Flip | Advertising and measurement | Marketing |
| LinkConnector, impact.com, Pepperjam | Affiliate referral tracking | Marketing |
| Klaviyo | Email and SMS marketing, on-site sign-up forms, browsing activity for personalized emails | Marketing |
| Alia | On-site rewards and sign-up experiences | Marketing |
| Pop Convert, EcomSend | On-site pop-ups and social-proof notifications | Marketing |
| Smile.io, Stamped | Rewards program, product reviews | Preferences |
You can also block or delete cookies in your browser settings. Blocking necessary cookies may prevent the site from working properly.
5. Sale, Sharing and Targeted Advertising
We do not sell personal information for money. However, allowing advertising partners to collect identifiers and online activity on our site may be considered a "sale," "sharing" or "targeted advertising" under U.S. state privacy laws.
In the past 12 months, we may have sold or shared the following categories of personal information with advertising, analytics and affiliate partners: identifiers (such as cookie IDs, device IDs, IP address and hashed email), commercial information (products viewed and purchased) and internet or network activity (browsing and interaction data).
How to opt out:
- Click Do Not Sell or Share My Personal Information or Your Privacy Choices in the footer of any page.
- Choose Decline in our cookie banner.
- Enable Global Privacy Control in your browser.
- Email us at help@sleefs.com or call (954) 719-5656.
Opt-outs through cookies and GPC apply to the browser and device you use. If you clear cookies or use another browser or device, you will need to opt out again.
We do not knowingly sell or share the personal information of consumers under 16 years of age.
6. Your Privacy Rights
Depending on where you live, including California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Rhode Island, Tennessee, Texas, Utah and Virginia, you may have the right to:
- Know and access the personal information we have collected about you, including the categories, sources, purposes and recipients.
- Correct inaccurate personal information.
- Delete personal information we collected from you, subject to legal exceptions.
- Obtain a portable copy of your personal information.
- Opt out of the sale or sharing of personal information, targeted advertising and profiling in furtherance of decisions that produce legal or similarly significant effects.
- Obtain a list of specific third parties to which we have disclosed personal information, where required by law.
- Not be discriminated against for exercising your rights.
- Appeal our decision on your request.
How to submit a request
- Email: help@sleefs.com
- Privacy requests line: (954) 719-5656
- Mail: SLEEFS, LLC, Attn: Privacy, 3901 SW 47th Ave., Suite 415, Davie, FL 33314
To protect your information, we will verify your identity before fulfilling access, correction or deletion requests, typically by matching information you provide with information in our records, such as your email address and a recent order number. You may use an authorized agent; we may ask the agent for proof of authorization and ask you to verify your identity directly. We will respond within the time required by law, generally 45 days, which may be extended where permitted.
Appeals
If we deny your request, you may appeal by emailing help@sleefs.com with the subject line "Privacy Request Appeal" within 45 days of our decision. If you are not satisfied with the outcome, you may contact your state Attorney General.
Residents of the EEA, United Kingdom and Switzerland
We ship to the European Economic Area, the United Kingdom and many other countries. If you are located there, the following applies. We process your personal information to perform our contract with you (orders), with your consent (marketing cookies and marketing messages), for our legitimate interests (security, fraud prevention, site improvement) and to comply with legal obligations. You may have the right to access, rectify, erase, restrict or object to processing, to data portability and to withdraw consent at any time, and to lodge a complaint with your local data protection authority. Your information may be transferred to and processed in the United States. Where required, we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum.
7. Email, SMS and Push Notifications
We send marketing emails, text messages and push notifications only with your consent. You can unsubscribe from emails using the link in any email, reply STOP to any text message, and turn off push notifications in your device settings. Consent to receive marketing text messages is not a condition of purchase. Message and data rates may apply. We do not share mobile numbers or SMS opt-in data with third parties for their own marketing purposes.
8. Rewards Program — Notice of Financial Incentive
Our rewards program (powered by Smile.io) lets members earn points for purchases, account creation, referrals and other activities, and redeem them for discounts. To join, you provide your name, email address and purchase activity. We consider the value of this information to be reasonably related to the value of the rewards offered, based on our estimate of the expenses related to the program. Participation is voluntary. You can opt in when you create an account and withdraw at any time by contacting us, which may cause you to lose unredeemed rewards.
9. Children
Some of our products are designed for youth athletes, but our Services are intended for purchase by adults. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us personal information, contact us and we will delete it.
10. Data Retention
We keep personal information for as long as needed for the purposes described in this policy, including to fulfill orders, provide support, maintain business and tax records, resolve disputes and comply with law. For example: order and transaction records for 7 years; customer account information until you delete your account or request deletion; marketing data until you unsubscribe or withdraw consent, plus a limited period to keep records of your choice; cookie identifiers according to the lifetimes set by each technology, generally up to 13 months.
11. Security
We use reasonable administrative, technical and physical safeguards designed to protect personal information, and our payment processing follows PCI-DSS standards. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
12. Third-Party Websites
Our Services may link to websites, apps and social media platforms that we do not control. Their privacy practices are governed by their own policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page with a new "Last updated" date. If we make material changes, we will provide additional notice as required by law.
14. Contact Us
SLEEFS, LLC
Attn: Privacy
3901 SW 47th Ave., Suite 415
Davie, FL 33314
Email: help@sleefs.com
Privacy requests line: (954) 719-5656