Our shipping rates and transit times are as follows:
DHL / USPS. Only on orders over $50
DHL / USPS (Orders under $50)
|$10||3-5 Business Days (M-F)|
|$12||FedEx 2 Business Days (No Saturday Delivery)|
|$28||FedEx Overnight (Monday - Thursday Before 4pm EST)|
Please note, we do not ship orders on Saturday or Sunday, so all orders placed from Friday after 4pm EST to Sunday will be shipped on Monday.
Orders placed after 4pm EST will be shipped out the following business day.
We can add Saturday delivery to order upon request, but it is NOT included in any of these options.
International orders may incur customs duties which are to be paid by the customer.
SLEEFS has a reasonable return policy which helps our customers feel better about shopping on our site. Basically for whatever reason you can return your item for a full refund in the form that you have paid or if you prefer, you can get store credit, as long as it is within the two week limit.
We have customer service representatives that will respond to your email within 48 hours. Simply send your name, address, phone number, invoice number, what you want to return and the reason for the return to: firstname.lastname@example.org
When the SLEEFS representative emails you back, print out the information that will include your authorization for said return, and mail that along with the merchandise you are returning to the address they provide. For your own peace of mind get the package insured and include a tracking method because SLEEFS is not responsible for any loss or damaged returns. Also please be aware that you will not get your shipping charges returned or any applicable sales tax. Usually your credit card will be refunded within a few weeks, but sometimes it may take up to two billing cycles depending on your card's policy.
So now you can have fun shopping at SLEEFS.com, knowing our full return and refund policy.
Custom orders are not eligible for returns, exchanges or refunds unless they have been printed incorrectly. In this case, the customer must notify SLEEFS within 7 days of receipt of the order.
Protect your order from loss, damage, or theft! If you have purchased our Shipping Protection and your order is lost, damaged and stolen, we will immediately re-ship a replacement order no questions asked!
To file a claim, click here.